Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: September 17, 2025
1. Introduction
Hitsura values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of our users when you use our booking platform to connect with service providers.
By using Hitsura, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.
2. Information We Collect
Personal Information
- • Name and contact information (email, phone number)
- • Address information (if required for service delivery)
- • Profile information and preferences
Booking Information
- • Appointment date, time, and duration
- • Service type and provider information
- • Special requests or notes for appointments
- • Booking history and preferences
Payment Information
- • Payment status and transaction records
- • No credit card information is stored - we use "pay at counter" system
- • Billing information for commission tracking
Communication Data
- • Phone numbers for SMS booking reminders
- • Email addresses for appointment confirmations
- • Communication preferences and opt-in status
Device & Usage Data
- • IP address and device information
- • App usage analytics and performance data
- • Browser type and version (for web users)
- • Location data (if enabled for service matching)
3. How We Use Information
Process and manage your bookings and appointments
Send SMS and email reminders for upcoming appointments
Connect you with service providers in your area
Improve our app functionality and user experience
Communicate important updates or offers (with your consent)
Provide customer support and resolve issues
4. How We Share Information
Third-Party Services
We only share information with trusted third-party services:
- • SMS/Email Providers: To send booking reminders and notifications
- • Payment Processors: For transaction processing (if applicable)
- • Analytics Services: To improve app performance and user experience
Legal Requirements
We may share your data if required by law, court order, or to protect our rights and the safety of our users.
Service Providers
We share necessary booking information with service providers to fulfill your appointments, but only the information required for the specific service.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- • Encryption: All data is encrypted in transit and at rest
- • Secure Servers: We use secure, monitored servers with regular security updates
- • Access Controls: Limited access to personal data on a need-to-know basis
- • Regular Audits: We regularly review and update our security practices
Your Responsibility: Please keep your account credentials secure and notify us immediately of any unauthorized access to your account.
6. Data Retention
We retain your information for the following periods:
- • Booking Information: 3 years for service and accounting purposes
- • Account Information: Until you delete your account or request deletion
- • Communication Records: 2 years for customer support purposes
- • Analytics Data: 1 year in aggregated, anonymized form
You can request deletion of your personal data at any time by contacting us. We will process your request within 30 days.
7. Your Rights
Data Rights
- • Access: Request a copy of your personal data
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal data
- • Portability: Export your data in a common format
Communication Rights
- • Opt-out: Unsubscribe from marketing communications
- • Preferences: Choose how you receive notifications
- • Frequency: Control the frequency of communications
8. Children's Privacy
Hitsura is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 13, we will delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- • Notify you through the app or via email
- • Update the "Last updated" date at the top of this policy
- • Provide a summary of the key changes
Your continued use of Hitsura after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@bookhitsura.com
Support: support@bookhitsura.com
Response Time: We will respond to privacy inquiries within 48 hours.